Refund policy

Published 2026-08-21

Eligible products purchased from Jexavio may be returned within 30 days of delivery when they meet the conditions listed here.

  1. How to begin a return

    Email pahujajorja@gmail.com with your order number, item name, and reason. We reply within 2 business days with return instructions. Unauthorized returns may be refused.

  2. Return shipping cost

    Customer pays return shipping unless the return is our error (wrong/defective/incomplete). Original outbound shipping is non-refundable unless we caused the issue.

  3. Return eligibility
    • Item must be unused, unassembled (when sold flat-pack), and in original packaging with all hardware and parts
    • Items showing assembly wear, stains, or missing hardware after delivery are not eligible unless defective on arrival
    • Proof of purchase (order number) required
    • Final sale, clearance, customized, or made-to-order furniture is not eligible (marked on the product page)
  4. What does not qualify
    • Furniture that has been fully assembled and used beyond inspection
    • Unauthorized returns shipped without written approval
    • Returns missing hardware bags, legs, or original outer cartons
    • Freight/white-glove fees already paid (non-refundable unless we caused the error)
    • Items marked final sale, clearance, or custom-built
  5. Steps
    1. Email pahujajorja@gmail.com with order number and reason.
    2. Wait for written authorization.
    3. Ship with tracking to the address we provide.

    Please keep your tracking number until the refund is complete.

  6. Refund timing

    After inspection, approved refunds go to the original payment method within 5–10 business days.

    Confirm dimensions, weight capacity, and room fit on the product page before ordering. Contact us if you need help with measurements. We can often arrange an exchange when the replacement item is in stock; otherwise a refund may be offered.

  • Business: Jexavio
  • Email: pahujajorja@gmail.com
  • Phone: 678-366-0834
  • Address: 2800 Layhigh Rd, Hamilton, OH, 45013, United States
  • Hours: Monday–Friday, 9:00 AM – 5:00 PM (US Eastern Time)